Shipping & Returns
All orders placed before 2:00 PM CST will be packed and shipped the same day (excludes weekends and holidays).
Our store features real-time carrier rates directly from USPS.com and UPS.com. The rates and delivery estimates are calculated by the carrier based on the delivery address of the order. While we will do our best to ensure a smooth transaction and timely delivery, FLW can not be held liable for any delays in a shipment that result from challenges faced by the carrier (weather, labor strike, missed pickup, etc.).
Occasionally, we may offer free-shipping or reduced rate shipping as a promotion within our store. Any such offers are not retroactive on prior purchases.UPS Air
If you choose UPS Air as the shipping option, UPS may require a signature in order to leave it at a residence. If you choose UPS Air shipping, please plan to sign for the package or have it shipped to a business. FLW will not be held responsible for reimbursing UPS Air shipping charges if there is no one available for a signature release.
Returns are allowed within 45 days from the date of delivery. If 45 days have passed, please contact our customer service team for further assistance at (270) 252-1000, or email email@example.com. To be eligible for return, the item(s) must be unused and in the same condition as received, and accompanied by a receipt or proof of purchase.
The following items are not eligible for return.
- Gift cards
- Competitor Membership
There are certain products where only partial refunds may be granted:
- DVD that has been opened
- Digital or Subscriber Membership
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 45 days after delivery
- Tournament registration (case-by-case basis)
Once we receive your return, we will notify you via email that we have received your item(s). If the return is approved, your refund will be processed. Please note, initial shipping costs are non-refundable and the initial cost of shipping will be deducted from your refund. If your return is rejected, we will contact your directly.
Late or missing refunds
Please allow up to 10 business days for the refund to be posted to your account. If 10 business days have passed and you have yet to receive your refund, please contact us at (270) 252-1000.
If you need to exchange an item(s), please email firstname.lastname@example.org, or call (270) 252-1000 within 45 days to ensure we have the item in stock.
If the item was a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.
30 Gamble Lane
Benton, Kentucky US 42025
The customer is responsible for return shipping costs.
For any return, please consider using a tracking number and/or purchasing insurance.